@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=Outfit:wght@500;600;700;800&family=JetBrains+Mono:wght@400;500&display=swap";:root{--accent: #5B4CF5;--accent-hover: #4C3EE3;--accent-light: #EFEDFE;--accent-softer: #F6F5FF;--accent-gradient: linear-gradient(135deg, #5B4CF5 0%, #7B68EE 100%);--accent-glow: rgba(91, 76, 245, .2);--bg: #F8FAFC;--card: #FFFFFF;--card-hover: #FCFDFF;--sidebar-bg: #FFFFFF;--topbar-bg: rgba(255, 255, 255, .92);--border: #E2E8F0;--border-strong: #CBD5E1;--border-focus: #5B4CF5;--text: #0F172A;--text-secondary: #475569;--text-muted: #64748B;--text-subtle: #94A3B8;--status-active: #10B981;--status-active-bg: #ECFDF5;--status-active-border: #A7F3D0;--status-waiting: #F59E0B;--status-waiting-bg: #FFFBEB;--status-waiting-border: #FDE68A;--status-bot: #6366F1;--status-bot-bg: #EEF2FF;--status-bot-border: #C7D2FE;--status-closed: #64748B;--status-closed-bg: #F1F5F9;--status-closed-border: #E2E8F0;--status-danger: 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14px;font-family:inherit;font-size:13.5px;outline:none;resize:vertical;background:transparent;color:var(--text);line-height:1.5}.rich-editor-preview{padding:12px 14px;font-size:13.5px;line-height:1.5;color:var(--text);overflow-y:auto}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:var(--radius-full);font-size:11.5px;font-weight:600;line-height:1.25;white-space:nowrap}.badge-dot{width:6px;height:6px;border-radius:50%;background:currentColor}.badge-active{background:var(--status-active-bg);color:var(--status-active);border:1px solid var(--status-active-border)}.badge-waiting{background:var(--status-waiting-bg);color:#b45309;border:1px solid var(--status-waiting-border)}.badge-bot{background:var(--status-bot-bg);color:var(--status-bot);border:1px solid var(--status-bot-border)}.badge-closed{background:var(--status-closed-bg);color:var(--status-closed);border:1px solid var(--status-closed-border)}.badge-danger{background:var(--status-danger-bg);color:var(--status-danger);border:1px solid var(--status-danger-border)}.badge-purple{background:var(--accent-light);color:var(--accent);border:1px solid rgba(91,76,245,.2)}.badge-info{background:var(--status-info-bg);color:#0369a1;border:1px solid var(--status-info-border)}.badge-gray{background:#f1f5f9;color:#475569;border:1px solid #E2E8F0}.avatar{border-radius:50%;background:var(--accent);color:#fff;font-weight:700;display:flex;align-items:center;justify-content:center;text-transform:uppercase;flex-shrink:0;width:32px;height:32px;font-size:12px}.avatar-xs{width:22px;height:22px;font-size:10px}.avatar-sm{width:26px;height:26px;font-size:11px}.avatar-lg{width:44px;height:44px;font-size:16px}.avatar-xl{width:56px;height:56px;font-size:20px}.avatar-status-dot{position:absolute;bottom:0;right:0;width:9px;height:9px;border-radius:50%;border:2px solid #fff}.status-online{background:#10b981}.status-waiting{background:#f59e0b}.status-busy{background:#ef4444}.status-offline{background:#94a3b8}.tabs-nav{display:flex;align-items:center;gap:6px;border-bottom:1px solid var(--border);margin-bottom:22px;overflow-x:auto}.tab-btn{padding:9px 14px;font-size:13.5px;font-weight:500;color:var(--text-secondary);border-bottom:2px solid transparent;margin-bottom:-1px;transition:var(--transition-fast);cursor:pointer;display:inline-flex;align-items:center;gap:8px;white-space:nowrap}.tab-btn:hover{color:var(--accent)}.tab-btn.active{color:var(--accent);font-weight:600;border-bottom-color:var(--accent)}.tab-badge{background:var(--bg);color:var(--text-muted);font-size:11px;font-weight:700;padding:1px 6px;border-radius:var(--radius-full)}.tab-badge.active{background:var(--accent-light);color:var(--accent)}.table-responsive{width:100%;overflow-x:auto;border-radius:var(--radius-sm)}.table{width:100%;border-collapse:separate;border-spacing:0;text-align:left}.table th{background:#f8fafc;color:var(--text-secondary);font-size:11.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:11px 16px;border-bottom:1px solid var(--border)}.table th:first-child{border-top-left-radius:var(--radius-sm)}.table th:last-child{border-top-right-radius:var(--radius-sm)}.table td{padding:13px 16px;font-size:13px;color:var(--text);border-bottom:1px solid var(--border);vertical-align:middle}.table tr:hover td{background:#fbfbfe}.table tr:last-child td{border-bottom:none}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a8c;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px;animation:modal-fade .18s ease-out}.modal-content{background:#fff;border-radius:var(--radius-lg);width:100%;max-width:520px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg);border:1px solid var(--border);animation:modal-pop .18s cubic-bezier(.16,1,.3,1)}.modal-content.modal-sm{max-width:420px}.modal-content.modal-lg{max-width:720px}.modal-content.modal-xl{max-width:940px}@keyframes modal-fade{0%{opacity:0}to{opacity:1}}@keyframes modal-pop{0%{opacity:0;transform:scale(.96) translateY(8px)}to{opacity:1;transform:scale(1) translateY(0)}}.modal-header{padding:18px 22px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.modal-title{font-size:17px;font-weight:700;color:var(--text)}.modal-subtitle{font-size:12.5px;color:var(--text-secondary);margin-top:2px}.modal-close-btn{color:var(--text-muted);width:28px;height:28px;border-radius:var(--radius-xs);display:flex;align-items:center;justify-content:center;transition:var(--transition-fast)}.modal-close-btn:hover{background:var(--bg);color:var(--text)}.modal-body{padding:22px}.modal-footer{padding:14px 22px;border-top:1px solid var(--border);display:flex;align-items:center;justify-content:flex-end;gap:10px;background:#f8fafc;border-bottom-left-radius:var(--radius-lg);border-bottom-right-radius:var(--radius-lg)}.state-block{text-align:center;padding:42px 20px;display:flex;flex-direction:column;align-items:center;justify-content:center}.state-icon{width:52px;height:52px;border-radius:50%;background:var(--accent-light);color:var(--accent);display:flex;align-items:center;justify-content:center;margin-bottom:14px}.state-icon-danger{background:var(--status-danger-bg);color:var(--status-danger)}.state-title{font-size:16px;font-weight:700;margin-bottom:4px}.state-desc{font-size:13px;color:var(--text-muted);max-width:380px;margin-bottom:16px}.state-action{display:flex;gap:10px}.skeleton-wrap{display:flex;flex-direction:column;gap:14px;width:100%}.skeleton-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}.skeleton{background:linear-gradient(90deg,#f1f5f9 25%,#e2e8f0,#f1f5f9 75%);background-size:200% 100%;animation:shimmer 1.5s infinite;border-radius:var(--radius-sm)}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.paywall-icon-wrap{width:60px;height:60px;border-radius:50%;background:var(--accent-light);color:var(--accent);display:flex;align-items:center;justify-content:center;margin:0 auto 16px}.inbox-shell{display:grid;grid-template-columns:310px 1fr 290px;width:100%;height:calc(100vh - 68px);background:#fff}.inbox-list-pane{border-right:1px solid var(--border);display:flex;flex-direction:column;background:#fafbfc}.inbox-filter-tabs{display:flex;padding:10px 12px;gap:4px;border-bottom:1px solid var(--border);background:#fff}.inbox-filter-tab{flex:1;padding:6px 4px;font-size:12px;font-weight:600;text-align:center;border-radius:var(--radius-sm);color:var(--text-secondary);cursor:pointer;transition:var(--transition-fast)}.inbox-filter-tab:hover{background:var(--bg);color:var(--text)}.inbox-filter-tab.active{background:var(--accent-light);color:var(--accent)}.convo-list{flex:1;overflow-y:auto}.convo-item{padding:12px 14px;border-bottom:1px solid var(--border);cursor:pointer;transition:var(--transition-fast);display:flex;gap:10px;position:relative}.convo-item:hover{background:#f1f5f9}.convo-item.active{background:var(--accent-light);border-left:3px solid var(--accent)}.convo-info{flex:1;min-width:0}.convo-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:2px}.convo-name{font-size:13px;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.convo-time{font-size:11px;color:var(--text-muted)}.convo-snippet{font-size:12px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inbox-chat-pane{display:flex;flex-direction:column;background:#fff;position:relative;min-width:0}.inbox-chat-header{height:60px;padding:0 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:#fff}.inbox-messages-scroll{flex:1;padding:18px;overflow-y:auto;background:#f8fafc;display:flex;flex-direction:column;gap:12px}.chat-msg-row{display:flex;gap:8px;align-items:flex-end;max-width:78%}.chat-msg-row.visitor{margin-right:auto}.chat-msg-row.agent{margin-left:auto;flex-direction:row-reverse}.chat-msg-row.bot{margin-right:auto}.chat-msg-row.system{margin:6px auto;max-width:90%}.chat-bubble{padding:10px 14px;border-radius:14px;font-size:13px;line-height:1.45;word-break:break-word;position:relative}.chat-bubble.visitor{background:#fff;border:1px solid var(--border);color:var(--text);border-bottom-left-radius:3px}.chat-bubble.agent{background:var(--accent);color:#fff;border-bottom-right-radius:3px}.chat-bubble.bot{background:#fff;border:1px solid var(--border);color:var(--text);border-bottom-left-radius:3px}.chat-bubble.system{background:var(--status-info-bg);border:1px solid var(--status-info-border);color:#0369a1;font-size:12px;font-style:italic;padding:6px 12px;border-radius:var(--radius-full)}.chat-msg-time{font-size:10px;margin-top:4px;opacity:.7;display:block}.chat-input-area{padding:12px 18px;border-top:1px solid var(--border);background:#fff}.chat-input-row{display:flex;align-items:flex-end;gap:8px}.chat-textarea{flex:1;padding:9px 12px;border:1px solid var(--border-strong);border-radius:var(--radius);font-family:inherit;font-size:13.5px;outline:none;resize:none;min-height:42px;max-height:120px;line-height:1.4}.chat-textarea:focus{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-light)}.inbox-info-pane{border-left:1px solid var(--border);padding:18px;background:#fff;overflow-y:auto}.product-card{border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;background:#fff;max-width:240px;margin-top:6px}.product-card-img{width:100%;height:110px;object-fit:cover}.product-card-body{padding:8px 10px}.product-card-name{font-weight:700;font-size:12.5px;color:var(--text);margin-bottom:2px}.product-card-price{font-size:12.5px;font-weight:700;color:var(--status-active)}.product-card-link{display:inline-block;margin-top:6px;padding:3px 8px;background:var(--accent);color:#fff!important;border-radius:var(--radius-xs);font-size:11px;font-weight:600}.toast-container{position:fixed;bottom:20px;right:20px;display:flex;flex-direction:column;gap:8px;z-index:2000;max-width:360px}.toast-item{padding:11px 14px;border-radius:var(--radius);background:#fff;color:var(--text);box-shadow:var(--shadow-lg);border:1px solid var(--border);display:flex;align-items:center;gap:10px;font-size:13px;font-weight:500;animation:toast-slide .22s cubic-bezier(.16,1,.3,1)}.toast-item.toast-success{border-left:4px solid var(--status-active)}.toast-item.toast-error{border-left:4px solid var(--status-danger)}.toast-item.toast-warning{border-left:4px solid var(--status-waiting)}.toast-item.toast-info{border-left:4px solid var(--accent)}@keyframes toast-slide{0%{opacity:0;transform:translateY(10px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}.auth-page-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:linear-gradient(135deg,#f8fafc,#eef2ff,#faf5ff)}.auth-card{width:100%;max-width:440px;background:#fff;border-radius:var(--radius-lg);border:1px solid var(--border);box-shadow:var(--shadow-lg);padding:36px 32px}.auth-brand{display:flex;align-items:center;justify-content:center;gap:10px;margin-bottom:24px}.auth-tabs{display:flex;background:#f1f5f9;padding:4px;border-radius:var(--radius-sm);margin-bottom:24px;gap:4px}.auth-tab{flex:1;padding:8px 4px;font-size:12.5px;font-weight:600;color:var(--text-secondary);border-radius:var(--radius-xs);text-align:center;transition:var(--transition-fast)}.auth-tab:hover{color:var(--text)}.auth-tab.active{background:#fff;color:var(--accent);box-shadow:var(--shadow-xs)}@media (max-width: 1080px){.inbox-shell{grid-template-columns:280px 1fr}.inbox-info-pane{display:none}}@media (max-width: 768px){.sidebar{position:fixed;height:100vh;left:-270px;box-shadow:var(--shadow-lg)}.sidebar.mobile-open{left:0}.sidebar-backdrop.mobile-open{display:block}.topbar{padding:0 16px}.content-area{padding:16px}.inbox-shell{grid-template-columns:1fr}.inbox-list-pane{display:flex}.page-header{flex-direction:column;align-items:flex-start}}